If a slot or bonus game on Pokerdom won’t open, freezes or shows an error, the cause is usually your connection or browser settings.
If a bonus game didn’t start, reload the page and open the slot again. The bonus game will start automatically. If this didn’t help or the slot won’t open, try the methods below in order. Reopen the game after each method.
1. Turn on a VPN
A VPN is what most often fixes game launch issues. Connect to a server in one of these countries:
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Germany;
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Poland;
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Estonia;
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Finland;
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Norway;
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Moldova;
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Slovenia.
If the game still doesn’t open, choose another country from the list.
2. Switch to another mirror
A mirror is a copy of the Pokerdom website with a different address. Open the website through another mirror and try again. You can get the current mirror address in the support chat.
3. Clear your browser cache and cookies
Saved browser data can sometimes prevent games from loading. To delete it:
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Open your browser settings.
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Go to the history or privacy section.
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Select cookies and cache.
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Delete the data and restart your browser.
On a computer, most browsers open the delete data window with the keyboard shortcut Ctrl + Shift + Delete (on Mac: Cmd + Shift + Delete).
4. Open the game in another browser
If the game won’t start in one browser, try another one.
5. Update iOS
If you play on an iPhone or iPad, make sure the latest version of iOS is installed: “Settings” → “General” → “Software Update”.
6. If nothing helped
If none of the methods helped, you will need help from a support chat operator. To help the operator solve the problem faster, include in your message:
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the game name;
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your device and browser;
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the error text or a screenshot.